Well-being

Here at Big Ticket, we take Responsible Play seriously, and we believe that raffles should be a form of entertainment; we have committed to providing a safe and fun environment for our customers.

Whilst participating in raffle games is a leisure activity for most, for some it can develop into an at-risk activity that they struggle to control.

We have a series of responsible play measures that we recommend you get familiar with.

Participants must be 18+

It is illegal for anyone under 18 to open an account or purchase a ticket from Big Ticket. We have rules and procedures in place to protect minors. When opening an account with Big Ticket, you agree that you are over 18. If we identify you as under 18, your account will be immediately closed.

Protecting minors

We advise that if your computers or other devices are shared with minors, you keep your account login details confidential, and you may wish to make use of parental control software such as “netnanny” (www.netnanny.com) to filter inappropriate content for minors.

Set a monthly spending limit

Spend limits can help you manage your raffle spending. You can set a monthly limit on the amount you can spend. If you would like to set a spending limit, you can do so in the My Account section of your Big Ticket account, where you can also view your transaction history.

Setting spending limits is a simple and effective tool that provides you with another safeguard to help you remain in control of your play.

Self-Exclusion

Self-exclusion is for those who want help to prevent them from raffle play. If you would like to exclude yourself from raffle play and also from receiving marketing communications, you can elect to “Self-Exclude for 3 Months” from within the My Account section of your Big Ticket account.

By electing to exclude yourself, you cannot access your Big Ticket account and purchase a ticket. You will not receive any marketing communications from us for a duration of three months. If you would like to exclude yourself from our service permanently, please contact us.

At the end of the exclusion period, should you wish to reactivate the account, please contact us to do so. Upon your confirmation, we will leave at least 24 hours before reactivating the account to give you a chance to reconsider your decision. If during this 24-hour period, you change your mind, you can contact us to restart the self-exclusion.

If you have excluded yourself, we will take all reasonable steps to prevent you from reactivating your account or opening new accounts, and under no circumstances should attempts be made to do so.

Please note that self-exclusion is irreversible; once selected, it cannot be removed under any circumstances.