Payment Mode / Procedures

I have just purchased a ticket online and I did not receive the actual online copy of the ticket?

For your e-ticket, please wait within 24 hours to receive it, if you purchased on a weekday. If you purchased on a weekend, you may expect the e-ticket on Sunday. If you purchased on the first week of the month, you will receive it after 24-48 hours.

I have just purchased a ticket online and I did not receive the purchase transaction confirmation?

The email confirmation should be received immediately, please double check your junk email as it may have been sent there.

Can I use my debit card online?

Check with your bank first if you can use your debit card to purchase the Big Ticket.

I bought one ticket last week and I want to buy one more ticket now. Am I entitled to a free third ticket?

The 2+1 promotion only applies to a single transaction.

I want to refund my ticket, is it possible?

We do refund in case of technical issues when buying from the web before the draw date. Any request for refund for both online and counter purchases AFTER the draw will not be entertained.

Where can I buy the tickets?

You can buy the tickets online at or in the following locations: Abu Dhabi International Airport, Al Ain Duty Free, Abu Dhabi City Terminal and ADNEC Expo Check-in.