Faqs

I don’t live in UAE, can I still enter the car/cash draw?

Yes, you can join the draw and purchase the ticket from our website www.bigticket.ae.

I want to use my child's name in the ticket but he/she doesn’t have a passport yet, can I still buy the ticket?

The participant must have a valid form of identification to be able to join.

Is there an age limit to enter the raffle?

There is no age limit to enter the draw. As long as the participant has a valid identification to present (i.e. passport, license, etc.), they will be able to join.

I have just purchased a ticket online and I did not receive the actual online copy of the ticket?

For your e-ticket, please wait within 24 hours to receive it, if you purchased on a weekday. If you purchased on a weekend, you may expect the e-ticket on Sunday. If you purchased on the first week of the month, you will receive it after 24-48 hours.

I have just purchased a ticket online and I did not receive the purchase transaction confirmation?

The email confirmation should be received immediately, please double check your junk email as it may have been sent there.

Can I use my debit card online?

Check with your bank first if you can use your debit card to purchase the Big Ticket.

I bought one ticket last week and I want to buy one more ticket now. Am I entitled to a free third ticket?

The 2+1 promotion only applies to a single transaction.

I want to refund my ticket, is it possible?

We do refund in case of technical issues when buying from the web before the draw date. Any request for refund for both online and counter purchases AFTER the draw will not be entertained.

Where can I buy the tickets?

You can buy the tickets online at www.bigticket.ae or in the following locations: Abu Dhabi International Airport, Al Ain Duty Free, Abu Dhabi City Terminal and ADNEC Expo Check-in.

What is customer service number for Big Ticket?

02-5052509

What are your office hours?

We are open Sundays through Thursdays from 8:00am to 6:00pm.

Where is your office located?

Our office is located at Etihad Catering Office in Abu Dhabi International Airport.

Where can I find the complete list of winners?

The complete list of winners is posted on our website, www.bigticket.ae and in our Big Ticket Counters.

I purchased a manual ticket for the Big Ticket Millionaire draw, is this still valid?

Manual tickets are sold to customers whenever there are no facilities available to print a computerized ticket. Manual tickets are entered into the draw in the same way as computerized tickets.

How are the draws conducted?

The cash draw is conducted manually every month in Arrivals Hall of Abu Dhabi International Airport supervised by Big Ticket and assigned Airport officials. Draw dates are publicly announced on our website and social media channels.

How much is a ticket?

The Big Ticket is AED 500, currently we are running a promo wherein you can get 1 free ticket if you purchased 2 tickets in one transaction. For Dream Car Raffle, the price varies, we have AED 50, AED 100 and AED 150.

Can I use child's pet name on the ticket?

No. You must use the exact name written on the form of identification that you are going to present.

What will happen if I lost the ticket and I won?

If it is bought from the web, we can provide a copy but if it is a manual ticket, it is subject to extensive verification to prove that you are the actual ticket holder.

I gave a wrong ID number, what should I do?

If you notice the discrepancy prior to the draw, you can call our customer service number to change the ID number.

I am a foreign national and I live in the US, can I participate in the draw?

If you are a foreign national living in the US, you can only purchase from the counter not on the web.

I am an American but I am not living in the US, can I participate in the draw?

If you are an American but not residing in the US, you can only purchase from the counter not on the web.

How many tickets are there in Big Ticket cash draw?

There is no limit to the no. of tickets for the Big Ticket Cash Draw.

How can I know if my tickets were already put in the draw box?

We have a set schedule for securely bringing the web tickets to the raffle drum every week. To track your ticket, you may call our customer service hot line at 02-5052509.

Why don’t you make a video of the draw to show to the public?

We thank you for your suggestion, we will keep it in mind and hopefully be able to include it in our future marketing endeavours. Just stay tuned with Big Ticket and continue growing with us. In the meantime, you can go to the live draw usually held every first week of the month.

I bought the ticket online, when can I receive my ticket?

Once you purchase the ticket online, a confirmation email will be immediately sent to you. Your e-ticket will follow and the processing time for e-tickets will be 24-48 hours. If in case after 48 hours, you still have not received your ticket, please call our Customer Service at 02-5052509.

What is a Weekend Bonanza / Countdown Bonanza?

A bonanza is usually done going to the weekend starting on a Thursday and ends on a Saturday. If you buy your 2 + 1 tickets during a bonanza, you are automatically qualified for a mini draw to be done on the Sunday right after the weekend Bonanza. 10 names will be picked from the weekend buyers and each one wins 3 FREE TICKETS more valid for the same Big Ticket Draw. The same applies to the Countdown Bonanza except that it happens on the last 5 days of the month. Not all promos / months have a Bonanza.

What is a #BigTicketSelfie / #BigTicketLove?

#BigTicketSelfie / #BigTicketLove are our social media games. Follow us on social media and participate in games each month for a chance to win 1 FREE ticket valid for the current month's draw. #BigTicketSelfie is when you take a sefie picture / video in a live draw and post it on social media with the hashtag #BigTicketSelfie and tagging Big Ticket to qualify for the draw. #BigTicketLove game mechanics and requirements change every month so you have to watch out for announcements in our social media channels.

Tickets purchased on the first til the fifth of every month.

Due to the volume of online purchases of the Big Ticket towards the end of the previous month alongside the system update of this month’s draw, online purchases of the Big Ticket Series 166 during the first week of this month will be sent on the 6th of this month. Should you still have non-received ticket after 6th, please call our customer service no. 02-5052509.

When is the Draw Date for Big Ticket?

The next draw date is on ___________. You may refer to www.bigticket.ae for the full list of schedule dates.

When is the Draw Date for Dream Car?

Currently, we have (no.) tickets left. As soon as they are completed, we will be announcing the official draw date once we are closer to the actual date of completing the tickets.

How will I know when the draw is going to take place?

Please refer to our website www.bigticket.ae for our cash draw schedule. Our car draw schedule are announced when we complete the sales of tickets of the car promotion.

How often does the Big Ticket Millionaire draw take place?

The cash draw to win __________ plus ___ other cash prizes takes place EVERY MONTH, in the first week of the following month. The draw is conducted monthly, no matter how many tickets are sold. Tickets cost AED 500, and we offer customers a third ticket free with the purchase of two tickets.

How often do the Dream Car prize draws take place?

The Dream Car draws operate on a quota of tickets being sold before we can pull the winning ticket from the drum. At present the quota for each Dream Car draw is _____ tickets and you can buy them at ____dhs each.

How will I know if I've won?

Big Ticket will contact you through the contact information you provide on your ticket to inform you if you have won. Additionally, we announce the winners on the website www.bigticket.ae for both cash and car draws.

If I win a car, can I exchange it for cash?

Big Ticket will not buy back the car back from any winner for cash. However, in most cases, the car dealership is willing to buy back the vehicle from the winner. The winners may also sell their cars by themselves to a private buyer.

if I'm a winner, how can I claim my prize?

Any customer who wins one of the monthly cash prizes will be invited to the Big Ticket office in Abu Dhabi to claim their cheque. The winner must bring the same photo ID used to purchase the ticket.

Do I have to provide my photo if I am a winner?

If you are a winner, you must bring the same identification with photo that you used to purchase the ticket as proof of identity.

Will I get the full amount of the Showroom price for any car that I win?

Big Ticket does not guarantee what price a dealership or private sale of any car will fetch.

If I am out of the country, how can I claim my car?

Big Ticket does not arrange for the shipment of cars to any foreign countries. If the winner outside of UAE wishes to bring the car to their home country, they will have to arrange the export and bear the full cost for it.

If I win a cash prize and am not coming to the UAE, how can I claim my winnings?

Any customer who wins one of the monthly cash prizes will be invited to the DFS offices in Abu Dhabi to claim their winnings cheque. For those winners who reside outside of the UAE, a bank transfer can be made, provided that the following information is sent to the Big Ticket offices for verification. This information includes, but not limited to the following: a) Passport copy duly attested by the UAE embassy in the respective country b) Letter addressed to DFS by the prize winner to transfer the proceeds to the respective Bank Account c) Bank address, A/c No & Swift Code and letter from this bank stating the presence of this Account d) Original ticket if purchased in-store, e-ticket print out if purchased online e) Customer’s contact details However, Big Ticket does not guarantee the transfer of money to other countries due to some countries' strict Fund Transfer Regulations.