Terms & Conditions
  • All tickets sold are subject to terms and conditions of the Big Ticket Millionaire raffle draw. Please read the terms and conditions carefully and raise any queries with a Big Ticket ambassador before you make a purchase. Your purchase of a raffle ticket constitutes your acceptance of the terms and conditions.
  • Raffle tickets are personal and revocable licenses that shall at all times remain the property of Big Ticket. Any raffle tickets obtained in breach of the terms and conditions will be void.
  • Raffle tickets may be invalidated if any part of it is removed, altered or defaced.
  • All customer information on raffle tickets may not be altered, modified, copied or reproduced in any way. It is the responsibility of the purchaser to ensure that all information they include in the purchase of the ticket are accurate (e.g. ID number, full name, nationality). No details will be altered once the transaction has been completed.
  • Raffle tickets must be dropped in the raffle drum at the same moment when it is purchased in our store counters. Tickets not dropped in the raffle drum immediately will not be allowed to participate in the draw.
  • Raffle tickets are only valid for the draw series mentioned in the ticket.
  • There are no refunds and replacements on all purchase transactions.
  • Raffle tickets are sold subject to Big Ticket’s right to alter the advertised promotion as reasonably necessary. No refund will be owed should a change to the advertised promotion occur.
  • Any fraudulent or unauthorized use of the credit or debit card is strictly prohibited, and will result in disqualification from the draw.
  • Credit cards issued in the USA are NOT accepted by our website. In the event that an error occurred and the purchase transaction proceeded, the raffle ticket will be automatically disqualified.
  • Winners must be able to provide the customer portion of the winning raffle ticket by presenting the hard copy of the raffle ticket (if purchased in store) or a printout of the electronic ticket (if purchased online) and the original ID they used during the purchase of the raffle ticket when claiming their prize. No prizes will be handed over to any winner unless all requirements are provided to Big Ticket.
  • Winners under the age of 18 (minor) must have a legal guardian who must be able to verify the winner’s identity by providing g a clear scanned copy of the minor’s passport copy to a Big Ticket representative and evidence to support the nature of their relationship.
  • Winners must collect their prizes within 6 months from date of draw. In the event that the winner fails to collect the prize after 6 months from the draw date, the prize will be donated to partner charities of DFS Middle East LLC. For car prizes, the car will be sold back to the original dealer and the equivalent value at the time of the resale of the car will be donated to a partner charity.
  • Big Ticket does not export the car to a foreign country. If the winner wishes to send the car to a country outside of the UAE, it is the winner’s responsibility make all necessary arrangements and cover all related fees and/or duties.
  • Big Ticket car prizes do not come with car registration and insurance coverage. It is the responsibility of the winner to arrange them after the handing over of the car.
  • Winners will only be contacted by Big Ticket within 6 months after draw. In the event that we are unable to reach the winner (e.g. no email address provided, telephone number not working), the prize will be retained by Big Ticket and will be donated to a partner charity.
  • By participating in the promotion, winners authorize Big Ticket to disclose and publish their names, photos and other particulars determined by Big Ticket to any person/s and in any mode or manner as Big Ticket may deem appropriate.